What's your worth?

Why potential clients are avoiding you or bargaining with you.

Ben Mukoma

5/18/20233 min read

What's your worth?

Ever wondered why some brands are always succeding while others don't? You might think it's all about the price tag on their products or services. But, let's clear the air here - it's more than that. The real worth of their brand comes down to stuff like their core values, the trust they command, and the unique solutions they bring to the table.

But what if your customers don't see all this? What if their image of your brand doesn't match up with the reality? That mismatch can rattle your business and make things rocky with your customers.

Your potential customers - they're all different, aren't they? Generally, they can be sorted into four groups, based on how aware they are of their problem and how urgently they want to solve it:

  1. The Unaware: There are those who have a problem but are completely oblivious to it. They need to know more about their issues and how your solution can help.

  2. The Indifferent: Some know there's a problem but don't really care. These ones need a little nudge to start caring about their problem and your solution.

  3. The Underestimators: Some understand they have a problem but don't realize how big it is. They need a wake-up call about the seriousness of the issue and why your solution is valuable.

  4. The Ready to Go: Some people get it. They understand their problem and are raring to fix it. They're ready to buy and just need to know how to get your solution.

Think about it. Some people might come to you, bargain a little, or for some reason, don't buy from you. That's because they don't think you're worth it. But, with the right approach – educating, inspiring, or reassuring them – you can change their minds.

So, how can you match what you think your worth is, with what the audience thinks your worth is?

The Look of Your Brand Speaks Volumes

Your brand isn't just a logo or a catchy phrase. It's a visual statement about the true value of what you're offering. So, make sure that the way your brand looks signals your audience about the quality and uniqueness of what you offer. After all, how many times have your judged a company by how the website looks?

Stay Consistent in Your Messaging

Have you ever had a friend who gives you mixed signals? It's confusing, right? It's the same with your brand. You need to speak clearly and consistently about your brand's story, values, and goals. This helps your customers understand your brand better and appreciate what it really offers.

Know Your Place in the Market

Just like you need to know your customers, you need to understand where your brand stands in the market. Knowing where you stand among competitors and in the minds of your customers helps you find a way to align what people think your brand is worth and what it actually offers.

Add Value at Every Step of the Journey

It's not just about getting your customers to buy your products or services. At every step of their journey - whether they need information, a nudge, a wake-up call, or a clear path to buy - you should be there providing value.

Your Tribe, Your Brand's Worth

Your best customers aren't just buyers; they are believers. They're the ones who resonate with your values and contribute a lot to how people perceive your brand's worth. So, grow your tribe.

Be Real, Be Genuine

Being real is a big part of maintaining your brand's true worth. When you are genuine in what you do and say, you build trust, and that's a major ingredient in how people value your brand.

The Takeaway

Figuring out and sharing your brand's real worth means you have to understand your brand strategy, be consistent in your messaging, add value at every stage of your customer's journey, and build a community of believers. By doing all this, you make sure that people's perception of your brand's worth matches what it truly offers, paving the way for your business to soar.

We simplify brand building for those starting, growing, or changing direction.

You will receive all our key articles straight to your email, once a week.

Recent thinking